RemoteCircleSecure remote support – your data stays in Germany
Your customers trust you. RemoteCircle makes sure it stays that way: encrypted connections, a relay server in Germany that you can also host yourself, and clear access control on every remote PC.
Encryption
All connections between the Console, the relay server and the Host run over TLS. On the local network, the Host’s certificate is remembered on first contact (pinning); over the internet, a genuine CA-issued certificate is used.
On top of that, your device list and settings are synced with end-to-end encryption: the key is derived from your account password and never leaves your PC – the server stores nothing but ciphertext and cannot read your data.
Servers in Germany – or your own
The relay server that brings the Console and the remote PC together over the internet runs on a server in Germany. And because it’s available as an open-source Docker service, you can also host it entirely yourself – then all remote support traffic stays on your own infrastructure, under your control.
Access only with permission
Access password
Every Host is protected by a password that is stored as a secure hash (PBKDF2) – never in plain text.
Consent on the remote PC
If you choose, the user on the remote PC must first approve the remote support session before a connection is established.
One-time password for Go
For ad-hoc help, RemoteCircle Go generates a temporary ID and a one-time password – which can be renewed at any time.
Visible notice
A banner on the remote PC clearly shows that a remote support session is in progress – full transparency.
Privacy & GDPR
The provider and the servers are based in Germany, and this website’s fonts are served locally (no requests to third parties). Together with the self-hostable relay and the end-to-end encrypted account sync, RemoteCircle helps you meet your GDPR obligations toward your customers. For details, see our privacy policy (German).
Remote support your customers can trust.
Free for personal use and small businesses with one remote session at a time. More remote support channels on request.